FAQ

1. How do I place an order?

A. To place an order please click the "Add to cart" tab on desired item with desire quantity which will add the item to your cart. When you are finished choosing your items go to your Shopping Cart and click on "Checkout" button .Fill the shipping information. Select the Payment Method and make the payment. If you need further assistance please contact our customer services team at +91 7727-860666

2. How do I contact customer service?

A. There are several ways to contact us:
Customer Services team at +91 7727-860666
Write a mail to sales@lalhaveli.in and we will be sure to get back to you in a timely manner.
Please have your order number ready or proper contact info for us to reach out to you. Thank you.

3. Can I change my order?

A. If you would like to cancel, edit, or add to your order you will need to contact our customer Services team at phone no. Our Customer Services team will assist in the confirmation, approval, or addition of items. This team can also change any information on your order. Please complete any of the above actions no later than 48 hours prior to your delivery or pickup date to avoid additional fee.

4. What is the number for the call center?

A. For all inquiries or ordering needs please contact customer Services at +91 7727-860666. Their hours are 10AM-6PM Monday to Saturday.Thank you.

5. How can I trace my ordered item?

After dispatching your order we provide you all the tracking information of your order including tracking no., dispatch date and courier service name and you also get the mail regarding the same. The parcel status can be tracked on our website or you can write to us for it. We keep a track of every shipment till the time it is delivered to the consignee.

6. How long does it take for delivery?

We dispatch the order within 24hrs after payment confirmation. We dispatch the order through FedEx and Bombino courier services. FedEx take 3-4 days to deliver the order and bombino takes 7-8 days to deliver the order.

7. Can my ordered items be dispatched with low value invoice or as gift to save me the import duties, taxes and other compulsory charges?

Yes, to save your import duties, taxes and other compulsory charges we can show the item as gift and make the invoice with low value.

8. What if, I would like to return the goods back to you?

Lalhaveli offers flexible 14 Days Return Policy where you may return the items back to us in original condition. On receipt of the item in satisfactory condition, the refund will be made to your Pay pal account. Please give us a week’s time to process the refund.
If you would like to know about the return, please call our customer care team at +91 7727-860666. They will assist you in processing your return.
NOTE: Shipping and Handling charges are Non-refundable.

9. I forgot the password for my account.

Please visit our Password Reset page (http://www.lalhaveli.in/forgotpassword) for more information regarding this matter. Please note this is only available to customers that have previously created an account online. If you have not created an account with us you can create one for free.